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Simple Instructions in how to use this Utility:01. Uninstall all EPSON Scanner drivers in Add/Remove (for XP users) or Programs & Features (for Vista and Windows 7 users).
02. Restart the Computer
03. Download the Utility
04. Unzip or extract it when you right click it.
05. Double click to Run the file "Esmutl.exe"
06. Choose the following you need: (click the image to make it bigger)
07. After running this Utility, you may restart the computer and re-install the Epson Scanner driver you want while scanner is OFF.
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NOTE:
If this Epson Utility won't work, you may call Microsoft for further steps. Or Try another computer to determine where this issue is coming from.